Chargebacks are a significant threat to your business’s bottom line and operational efficiency. These forced transaction reversals not only drain resources but also complicate relationships with payment processors and banks. 

This often leads to higher costs and a damaged reputation. Fortunately, Ethoca chargeback alerts offer a powerful solution that can intercept and prevent these financial disruptions before they impact your business.

In this guide, we’ll break down how Ethoca finds chargebacks and show you how to make it part of your fraud and chargeback prevention strategy through Disputifier.

What Are Ethoca Alerts?

Ethoca uses advanced technology to detect and alert you to potential chargebacks. This system allows you to investigate before authorizing a transaction and delivering a service or product. By analyzing large networks of transaction data, Ethoca identifies discrepancies that often lead to chargebacks.

At Disputifier, we merge Ethoca alerts with Verifi alerts and other advanced tools to prevent up to 99% of chargebacks. Say goodbye to disputes and chargeback headaches, and let Disputifier provide the peace of mind you need to focus on growing your business.

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How Does Ethoca Find Chargebacks?

Ethoca’s global network connects thousands of merchants and many of the world’s leading card issuers. This secure connection allows Ethoca to receive real-time updates on disputed transactions, alerting merchants to potential chargebacks.

As soon as a customer disputes a transaction, Ethoca receives the alert from the card issuer and generates a notification for the merchant. This alert contains key details such as the transaction date, time, amount, and merchant descriptor. These notifications are delivered through Ethoca’s secure portal or a direct API integration, allowing merchants to act swiftly.

The goal is to respond within 24 hours, whether by stopping the shipment of goods or issuing a refund. Your response is logged in the system, providing an audit trail that can be used to support your case should the dispute escalate.

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Why Should Businesses Use Ethoca Alerts?

Early Intervention Saves Time and Money: Ethoca chargeback alerts provide early warnings, allowing merchants to resolve disputes before they escalate. You can quickly issue refunds or halt deliveries, preventing the chargeback from being processed and protecting your profits.

Lower Chargeback Rates: By acting on Ethoca alerts, merchants can reduce their chargeback rates significantly. This means preserving your revenue, reducing administrative costs, and avoiding penalties from payment processors.

Improved Customer Satisfaction: Ethoca alerts give you the opportunity to engage with customers directly, addressing their concerns before they escalate into chargebacks. By resolving disputes faster, you can turn a potentially negative experience into a positive one, boosting customer loyalty.

How Disputifier Leverages Ethoca and Verifi Alerts to Protect Your Profits

At Disputifier, we take a multi-pronged approach to chargeback prevention. Ethoca alerts are a crucial component, but we also integrate Verifi alerts to give you comprehensive fraud detection and dispute management.

Fraud Detection Technology: Disputifier’s platform scans hundreds of data points for each transaction, identifying potential fraud while minimizing false positives. This ensures smooth processing for legitimate transactions while catching problematic ones before they cause harm.

Order Not Received Prevention: For businesses facing fulfilment issues, Disputifier’s system tracks shipments and proactively updates customers, reducing disputes related to undelivered goods. This tool can also strengthen your chargeback representation strategy if disputes escalate.

Disputifier: Fighting Chargebacks on Your Behalf

Despite your best efforts, some disputes may still arise. But with Disputifier, you don’t have to worry. We take care of chargeback disputes for you—fighting them on your behalf.

Our platform automates the entire dispute process, from creating custom chargeback emails to submitting detailed responses. Our dispute experts continuously refine strategies using data from past cases, and we even A/B test responses to improve your win rate over time.

Disputifier clients see chargeback win rates of 60-70%, significantly higher than the industry average of 10-30%. And the best part? You only pay if we win the dispute for you.

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Get Started with Disputifier for Free

Disputifier is the all-in-one solution you need to protect your business from chargebacks. With the combination of Ethoca and Verifi alerts, automated fraud detection, and hands-off chargeback management, you’ll prevent up to 99% of chargebacks and see a dramatic improvement in your operational efficiency.

Start your free trial today, and experience the peace of mind that comes with optimized chargeback prevention.

Additional Tips for Chargeback Prevention

While Ethoca alerts are an essential tool, they are just part of a broader strategy. Here are some additional tips to help prevent chargebacks:

• Send Order Confirmations and Updates: Keep customers informed with immediate order confirmations and regular status updates, including tracking information. This transparency reduces confusion and decreases the likelihood of chargebacks.
• Make Customer Service Accessible: Offering responsive, multi-channel customer service (phone, email, live chat) can resolve issues before they escalate into disputes.
• Accurate Product Descriptions: Ensure that product listings are clear and detailed, including high-quality images and accurate specs. This reduces the risk of customers feeling misled about what they purchased.
• Encourage Returns Instead of Chargebacks: Offering a clear, hassle-free return policy can encourage dissatisfied customers to return products rather than initiate a chargeback.

Disputifier provides all the tools you need to prevent chargebacks before they happen. Learn more about our platform, chargeback insurance, and how to increase your win rate on our blog.

Wrapping Up

Ethoca chargeback alerts are a vital component of any effective chargeback prevention strategy. They allow businesses to act quickly and resolve disputes before they become costly chargebacks.

By combining Ethoca alerts with Verifi alerts, fraud detection tools, and automated dispute management, Disputifier delivers a comprehensive solution that reduces chargeback rates and protects your revenue. Start your free trial with Disputifier today and take the first step toward safeguarding your business against chargebacks.